> ## Documentation Index
> Fetch the complete documentation index at: https://developers.luccasoftware.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> Find answers to the most frequently asked questions or encountered problems.

## Troubleshooting

<AccordionGroup>
  <Accordion title="I'm getting 5xx error codes, what can I do?">
    Most 5xx errors are due to the Lucca API being down for maintenance or overloaded. Please retry later, and if it persists,
    contact us. You can also go to our [status page](https://status.lucca.fr/).
  </Accordion>

  <Accordion title="I'm not seeing object X in the API">
    You may not have access rights to the X resource. The API reference indicates the OAuth scope(s) your client application
    needs to have in order to access it. Besides, make sure you have access to the business-establishment the object is related to.
  </Accordion>
</AccordionGroup>

## Bugs

<AccordionGroup>
  <Accordion title="How can I report a bug?">
    Please create a ticket on our [support platform](https://support.lucca.fr/) or join our [Lucca API Community](/community).
  </Accordion>

  <Accordion title="How can I report a security vulnerability?">
    Please create a ticket on our [support platform](https://support.lucca.fr/). In the meantime, you may want
    to stop your integration and [revoke your tokens](./security#Revoking-Access).
  </Accordion>

  <Accordion title="Do you have a bug bounty program?">
    Yes, we have a private bug bounty program on yeswehack.com. If you want to join, please send your nickname at [security@luccasoftware.com](mailto:security@luccasoftware.com).
  </Accordion>
</AccordionGroup>

## How-to

<AccordionGroup>
  <Accordion title="How can I iterate through pages of a collection?">
    Include links in your HTTP requests by adding the `?include=links` query parameter then follow the `prev`
    and `next` URLs. Read more about [paging](./using-api/paging) and [includes](./using-api/includes).
  </Accordion>

  <Accordion title="How can I get the last page of a collection?">
    Simply reverse the [sorting strategy](./using-api/sorting), then take the first page.
  </Accordion>
</AccordionGroup>

## Support

<AccordionGroup>
  <Accordion title="How to get support from us?">
    Create a ticket on our [support platform](https://support.lucca.fr) or join our [Lucca API Community](/community).
  </Accordion>
</AccordionGroup>